Frequently Asked Questions

Fixed tariffs

  1. (Myth busting) I switched before and did not save – why bother?
  2. (October 2013) Why are you advising people to switch to a fixed tariff?
  3. I am on a fixed tariff, should I switch now?
  4. There are too many choices – how long should I fix for?
  5. What’s wrong with variable tariffs?
  6. Why aren’t you doing a collective switch? (October 2014)

General Questions

  1. (Myth busting) I switched before and did not save – why bother?
  2. Are you making money from the collective switch? How?
  3. Can I sign up more than one property?
  4. Can I switch suppliers if I have solar PV panels?
  5. Help! Can my supplier disconnect me?
  6. Help! I am in debt to my energy company, what should I do?
  7. How can I change my details?
  8. How can I complain about my energy supplier?
  9. How can I find out about energy savings grants?
  10. How can I find out about energy supplier customer performance?
  11. How can I get help filling in the form?
  12. How can local organisations, landlords or Housing Associations take part?
  13. How does your cashback for an energy switch work?
  14. I am not ready to switch now will you be doing this again?
  15. Is my information safe with you?
  16. What are Cheaper Energy Together collective energy switches?
  17. What are prepayment meters?
  18. What are the rules on energy companies increasing my costs retrospectively (“back billing”)
  19. What is “green” electricity?
  20. What’s The Warm Homes discount?
  21. Who are the “big six”?
  22. Why aren’t you doing a collective switch? (October 2014)
  23. Why is it important to read my meter regularly?

Help with using our collective switching service

  1. How do I work out how much Economy 7 I have used?
  2. How to get an annual statement
  3. I am on a fixed tariff, should I switch now?
  4. I have just moved house so don’t have a year’s worth of energy usage to fill in?
  5. Is my information safe?
  6. What happens if I don’t know how much I spend on gas and electricity?
  7. What is a Dual fuel tariff?
  8. What is a fixed rate tariff?
  9. What is a variable rate tariff?
  10. What is economy 7? Is it worth it?
  11. What is “green” electricity?
  12. Where do I find my kilowatt hours information on my bill?
  13. Why aren’t you doing a collective switch? (October 2014)

Questions on switching energy suppliers

  1. Can I switch if I owe money to my energy supplier when it is time to switch?
  2. Can I switch if the energy contract is not in my name or I pay my landlord for my energy use directly?
  3. Does my current energy tariff have a cancellation fee?
  4. Has collective energy switching been done before?
  5. Have all energy suppliers participated with Cheaper Energy Together?
  6. Help! I am being pressured into switching my energy supplier or I have been switched without my consent
  7. How can I switch energy suppliers?
  8. How does collective energy switching work?
  9. How long does switching take?
  10. Is my supplier allowed to increase prices at any time?
  11. What happens if I am due credit from my supplier?
  12. What happens if I have any problems switching?
  13. Will my supply be cut off when I switch?